Twin Room Private Bathroom
- 2 Single beds
- Heating
- Bathtub
- Air conditioning
Guest house · Madrid · Community of Madrid
Hostal Santillan
A straightforward, well-rated guesthouse on Madrid's Gran Via, known for its central position, helpful staff, and clean rooms.
- Central Gran Via location
- Helpful, friendly staff
- Good value for money
8.7
Great
2053 reviews
Booking.com 8.7 · 2053 reviews
About
Hostal Santillan
Hostal Santillan is a 2-star guesthouse occupying the 8th floor of a building on Madrid's Gran Via. It has a lift (a vintage one, according to guests) and offers a tour desk and paid shuttle service. The 2053 guest reviews give it a rating of 8.7, with staff particularly praised at 9.4.
The property is within walking distance of many of Madrid's main sights — the Temple of Debod is a 14-minute stroll away — and close to metro stations, restaurants, and shops. Rooms come with air conditioning, heating, and a bathtub; some have Gran Via views.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- Express check-in/ -out
- Concierge desk
In brief
What works, what to weigh
+
Strengths
3 reasons to book- Central Gran Via location — The property sits on Madrid's main artery, Gran Via, putting guests within walking distance of many of the city's sights, including the Temple of Debod. Metro access is also close by.
- Highly regarded staff — Guests consistently mention the kindness and helpfulness of the staff, who go out of their way to assist, from storing luggage to arranging a trustworthy airport taxi.
- Clean, comfortable rooms — Reviewers note that rooms are kept very clean, with air conditioning, heating, and private bathrooms with bathtubs. Some rooms offer Gran Via views.
–
Worth weighing
3 to weigh- No lobby — The reception is on the 8th floor and there is no traditional lobby, which might feel unusual for some guests. A small vintage lift connects to it.
- Possible language barrier at reception — While staff are friendly, not all receptionists are fluent in English, which could be a slight hurdle for non-Spanish speakers.
- Budget-oriented facilities — This is a hostal, so expect basic amenities rather than luxury. Rooms are functional, and some features like a hairdryer or minibar are not guaranteed.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Triple Room Private Bathroom
- 3 Single beds
- Heating
- Bathtub
- Air conditioning
Double Room Private Bathroom
- 1 Double bed
- Heating
- Bathtub
- Air conditioning
Superior Double Room Gran Via view
- 1 Double bed
- Heating
- Bathtub
- Air conditioning
Double Room Extra Bed
- 1 Single Bed or 1 Double Bed
- Heating
- Bathtub
- Air conditioning
Double Room Private Bathroom
- 1 Single bed
- Heating
- Bathtub
- Air conditioning
Single Room Private Bathroom
- 1 Single bed
- Heating
- Bathtub
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- No smoking on site
- Wi-Fi
- Safe deposit box
- Express check-in/ -out
- Concierge desk
- Luggage storage
- Lift
- Paid shuttle service
- Housekeeping
- Laundry
- Tours/Ticket assistance
Room
- Air conditioning
- Heating
- Ironing facilities
- Free toiletries
- Electric kettle
- Flat-screen TV
- Cots
- Parquet floor
Parking & Services
- Parking
- Fax/Photocopying
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.7/10 from 2,053 reviews
Booking.com · 8.7 · 2053 reviews
8.7Verified guest“Convenient hotel with a good restaurant and extremely accommodating staff. The rooms have aircon, and the bar area is superb.”
8.7Verified guest“The location was stunning — a short walk to main attractions, metro, parks, El Corte Inglés, and several metro stations nearby. My double room had an electric kettle, climate control, and a personal safe, which I appreciated.”
8.7Verified guest“The room got plenty of afternoon sunshine.”
8.7Verified guest“The location was EXCELLENT, right in the centre by a huge plaza.”
8.7Verified guest“I appreciated the kindness of the personnel, the quality versus price ratio, the vintage elevator, and the location.”
8.7Verified guest“Really nice and friendly staff, amazing location — I was pleasantly surprised.”
04 — Location
Getting around Madrid
The property sits in Madrid.
Gran Via: Madrid's most famous shopping street, with theaters, shops, and cafes right on the doorstep.
Temple of Debod: An ancient Egyptian temple relocated to Madrid, about a 14-minute walk away.
Metro Access: Several metro stations are within a short walk, making it easy to get around the city.
Gran Via, 64, 8 Derecha, Madrid, Community of Madrid, Spain
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 13:00-23:00
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 15 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 13:00 to 23:00, and check-out is by 12:00.
Is parking available?
Public parking is available nearby, but it is not on-site. The hotel also offers a paid shuttle service.
Does the hotel have air conditioning?
Yes, all rooms have air conditioning, as well as heating.
Are pets allowed?
No, pets are not allowed at the property.
Is Wi-Fi available?
Yes, Wi-Fi is listed as one of the hotel's amenities.
Can I store my luggage before check-in?
Yes, luggage storage is available, and guests have mentioned that staff offered to store luggage before check-in.
The bottom line
Hostal Santillan is a solid choice for travellers who prioritise location and value over frills. The exceptional staff and spotless rooms make it a dependable base for exploring Madrid on foot.
8.7Best for budget-conscious travellers wanting a central Madrid base.
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